Can I get a refund for my individual license?

We provide refunds for individual licenses (single licenses) under the follow conditions:

• You have downloaded (a) corrupted file(s) or the download of those file(s) is not working from our side.
• You have been charged twice.
• You have purchased multiple single licenses for the same asset by mistake.
• The downloaded asset does not match its preview on HookSounds.
• Proven, significantly misleading or incorrect messaging in purchase flow.

If any of these cases apply to you, please contact us under support@hooksounds.com or via the chat on the website.