How can we help you?

Welcome to HookSounds’s Help Center, here you’ll find answers to commonly asked questions.


Was I charged for a free trial?

If this is your first time signing up for a trial, you may be seeing an authorization hold, not a charge. These authorizations happen so HookSounds can make sure the card is valid. This way, we check that you have enough funds in your account to make the purchase when your trial ends. This is standard e-commerce practice to ensure the card has sufficient funds.

What is an authorization hold?

When you start your free trial, we contact the issuing bank just to make sure that your payment method is valid, meaning that you have enough funds to make the purchase once the trial ends. Your bank holds the funds until the transaction processes or the authorization expires. An authorization hold is not a charge. You don’t pay for authorizations. Depending on your bank, you may see an authorization hold regarding your free trial.

Authorization holds can show on your account for 1-14 business days, depending on your bank. If you still see the pending authorization after 14 business days, contact your bank for more information.

If you use a debit card, you might see authorization holds as charges on your online statement. Don’t worry, your bank will automatically reverse these charges. If you have questions about the way your card handles authorization requests, or you find that you’ve been charged more than once, please contact your bank.